Spent far too long on the phone today talking to people who didn’t really know what they were talking about, which made it quite interesting. It’s all down to when a direct debit payment is going to be taken and it looks like it’s after the current tax year which is useless. I think I may have to cancel the direct debit instruction and just pay it manually. Although trying to get hold of anyone on the phone is neigh on impossible at the moment anyway. I’ll try and phone them again tomorrow and then give up.